Last Updated: 16 September 2026
Sampurn Academy (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information of users who visit and use our website.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you use Sampurn Academy and its educational services.
1. Information We Collect
Depending on how you use our website, we may collect the following information:
Personal Information
When you register for an account, purchase a product or membership, or contact us, we may collect information such as:
- Name
- Email address
- Mobile/phone number
- Login and account information
- Information provided through contact forms
- Transaction-related information
We only request information that is reasonably necessary for providing our services.
Payment Information
When you make a payment, the transaction may be processed through a third-party payment service provider.
Your complete debit card, credit card, UPI, or banking credentials are generally processed by the applicable payment provider rather than being directly stored by Sampurn Academy.
Please refer to the payment provider’s privacy policy for information about how payment information is handled.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of access
- General usage information
- Referring website or page
This information may be used to understand website usage, improve our services, and maintain website security.
3. Cookies
Sampurn Academy may use cookies and similar technologies to improve the functionality and performance of the website.
Cookies may help us:
- Keep users logged in.
- Remember certain preferences.
- Understand how visitors use the website.
- Improve website performance.
- Maintain security.
- Provide relevant website functionality.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
4. How We Use Your Information
We may use collected information to:
- Create and manage your account.
- Provide access to mock tests, notes, memberships, and other services.
- Process payments and transactions.
- Communicate with you about your account or purchases.
- Respond to questions and support requests.
- Improve our website and educational services.
- Monitor website security.
- Detect and prevent fraudulent or unauthorized activity.
- Understand website usage and improve user experience.
- Comply with applicable legal requirements.
5. Educational Services
Information associated with your account may be used to provide educational features such as:
- Mock test access
- Test results and performance information
- Course or membership access
- Study material access
- User account history
Such information is used primarily to provide and improve the services requested by the user.
6. Sharing of Information
We do not intend to sell or rent your personal information to third parties.
We may share limited information with trusted service providers when necessary to operate our website and provide our services.
These may include providers involved in:
- Payment processing
- Website hosting
- Website security
- Analytics
- Email or communication services
- Technical support
We may also disclose information when required by applicable law, legal process, court order, or a lawful request from a government authority.
7. Payment Services
Payments may be processed through third-party payment gateways.
When you make a payment, certain transaction information may be shared with the applicable payment provider so that the transaction can be completed.
Sampurn Academy does not ask users to send passwords, OTPs, PINs, CVV numbers, or other confidential payment credentials to us through email, phone, WhatsApp, or other communication channels.
8. Data Security
We take reasonable measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Users should also take appropriate steps to protect their account credentials and should not share their passwords with others.
9. Third-Party Links and Services
Our website may contain links to third-party websites or services.
These third parties may have their own privacy policies and terms of use.
Sampurn Academy is not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage users to review the privacy policies of third-party services before providing them with personal information.
10. Children’s Privacy
Sampurn Academy provides educational services that may be used by students.
If a user is under 18 years of age, we encourage the involvement of a parent or legal guardian when creating accounts or purchasing paid services.
We do not knowingly request unnecessary personal information from children.
If a parent or guardian believes that a child has provided personal information to us unnecessarily, they may contact us so that we can review the matter and take appropriate action where required.
11. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Provide our services.
- Maintain user accounts.
- Complete transactions.
- Maintain business and transaction records.
- Meet legal or regulatory requirements.
- Resolve disputes.
- Prevent fraud or misuse.
When information is no longer reasonably required, we may delete or anonymize it, subject to applicable legal and operational requirements.
12. Your Choices and Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to certain personal information.
- Request correction of inaccurate information.
- Request deletion of information where legally applicable.
- Ask questions about how your information is used.
- Withdraw consent where applicable.
To make a privacy-related request, please contact us using the details below.
13. Marketing Communications
If we send promotional or educational communications, you may have the option to unsubscribe from such communications where applicable.
Important service-related communications, such as account, transaction, security, or service notifications, may still be sent when necessary.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage users to review this page periodically.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Sampurn Academy
Delhi, India
Email: sampurnacademy.support@gmail.com
Phone: +91 9899751218
16. Acceptance
By accessing or using Sampurn Academy, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue use of the website and its services.